Personal data protection

Information you provide directly, and that we collect

You provide us with information by completing the subscription process, placing an order, sharing a product or cart, or sending us a message. This may include:

• your first and last name, title, email address, postal address, mobile and/or landline phone numbers, password.
• if you share a cart or product: your names and emails, and those of the recipient.
• if you review a product, your first name, email, the name of the purchased product, and the written review.
• For professionals, the company name and the VAT number of your business.

Information collected automatically

We automatically collect your IP address, connection data (time), types and versions of internet browsers used (Chrome, Safari, Firefox, etc.), operating systems and platforms, data regarding your browsing on our site (URLs of visited pages, form data, errors, etc.). We use cookies to obtain this information.

Session management and “cookies”

Like millions of websites, to manage identification and order processes, we store a cookie on your computer. This can be deleted using your browser’s personal data deletion function. Its storage can even be prevented by disabling cookies in your browser, which may limit access to certain features of our site.

Visiting our site with your browser settings set to accept “cookies” indicates that you want to use our services and consent to our use of cookies to provide them to you.

Use of collected data

We use it to: send you information, deliver shared content to the person of your choice, receive and process your orders and payments, refund you if necessary, ensure the transport of your goods and after-sales service, send you (with your consent if required by law) marketing and promotional messages like newsletters, fight against fraud, manage product reviews.

Access to your information

We only share the minimum necessary information with the fewest possible partners to process your order. Your data is accessible:

• in full by our team for pre- and post-order management, and technical management of our site
• in a limited way (delivery data related to your order) by our transport partners
• in a limited way (billing data related to your order) by our insurance partners or intermediaries (to confirm your eligibility for warranty extension programs, allow your subscription to the proposed insurance contract, manage your claims if necessary, and meet their legal and regulatory obligations) as well as payment services, collection companies, and credit organizations.
• in a very limited way by third-party services we use for technical services, analytics providers, etc.

Location of your data

We prioritize data storage in France and the EU. Some may be transferred outside the EU by our partners. In these cases, we ensure compliance with our privacy policy and the framework of the European Commission’s standard contractual clauses or the Privacy Shield.

Partner sites and social networks

Our site and customer area may have links to social networks and partner sites or other companies. We are not responsible for the use of your personal data by these sites.

Data retention period

Your data is retained only for our purposes and the legal duration. The following categories of personal data may have different retention periods:

• Financial data is retained for the duration required by applicable tax and accounting laws.
• Data collected for insurance subscription is retained for the duration of the subscribed contract and the time necessary to manage any claims.

Confidentiality and password

You are responsible for protecting your password. It should not be voluntarily disclosed to a third party.

Rights to your personal data

You have rights of access, rectification, opposition, erasure, limitation, and portability of your data. To exercise them, specify your request via your account or by signed postal mail, with a copy of an identity document. Send these documents via your customer account or by mail to: SOLUTIONS SARL, 3 RUE FERDINAND DE LESSEPS, 60200 COMPIEGNE, FRANCE. You can file a complaint with the CNIL via their website or by mail to: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07. When processing is based on your consent, such as subscribing to our newsletter, you can withdraw it at any time.

Compliance with French and European data protection regulations

Our digital data processing is declared to the CNIL by compliance commitment (NS-048, NS-047, NS-046, NS-042). Under the “Informatique et Liberté” law of January 6, 1978, you have the right to access, modify, rectify, and delete the data you have provided to us.