Frequently asked question

Return Policy and Order Cancellation

There is no need for a registered letter. We cancel and refund your order upon request, by phone or via the messaging system in your customer account.

Refunds are generally processed once a week and you will receive an email confirming the refund has been completed. The refund is made using the payment method you initially chose: credit card, Paypal, bank transfer, financing… In the case of a refund by bank transfer, you will need to provide us with your bank details: IBAN + BIC code.

Topic :Refund

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