Frequently asked question
Lost postal package
In case of non-delivery of a package, lost or stolen, the services of La Poste or Chronopost open an investigation to find this package. We must wait for the result of the declaration before we can decide whether to proceed with an exchange or a refund for this order.
Topic :Shipping
Other frequently asked questions
- At what point is my product reserved?
- Can I get delivery outside of France?
- Can I pick up an order in store?
- Does a company from the European Union have to pay VAT?
- How do cashback offers work?
- How to buy in-store products that are not available online?
- I am a company outside the EU, do I have to pay VAT?
- What are our different delivery options?
- What happens if items are missing from my order?
- What happens when I live in the French overseas territories (DOM-TOM)?
- What happens when I place the same order multiple times?
- What is our in-store sales policy?
- What is the shipping cost?
- Where can I find your terms and conditions of sale?
- Can I have a different delivery address than the billing address?
- Can I pick up an order in store?
- Hamon Law and Right of Withdrawal
- How do I leave a review for a product?
- How does a multi-product shipment work?
- How does a pallet shipment work?
- Lost postal package
- What are our different delivery options?
- What is the shipping cost?
- When will I receive my package?
- Will my order be delivered to my floor?
- Are payments secure?
- Does a company from the European Union have to pay VAT?
- I am a company outside the EU, do I have to pay VAT?
- Payment by bank transfer.
- Payment by credit card and fraud prevention
- What are our bank details?
- What happens when I live in the French overseas territories (DOM-TOM)?
- When will my credit card be charged?
- Where can I find my invoice?