How does the product return process work? (FAQ)

How does the product return process work?

You wish to exercise your right of withdrawal. Here are the return procedures:

The product

The product must be in perfect condition in its original packaging, in particular with the barcode and serial number intact, as well as all its accessories. Be careful not to excessively wrap the packaging box with tape, and to only put what is necessary inside. If possible, add an additional packaging or protective film around the original box. Also include the completed withdrawal form.

Shipping

You can return the product to us by dropping it off directly at the store or by sending it back via a carrier.

The return address is: HomeCinéSolutions, 3 rue Ferdinand de Lesseps, 60200 Compiègne.

Return shipping costs as well as any losses or breakages during transport are at your expense. To avoid any problems, we strongly advise you to take out insurance with the carrier. And don’t forget to keep the proof of shipment or drop-off. Televisions with a diagonal greater than 50 inches (127 cm) must be returned using a specialized carrier. We cannot currently accept returns at pick-up points.

Topic :Refund

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