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Frequently asked question
Are payments secure?
Find out more?Rest assured, you do not enter any crucial information on our site, such as your credit card number: all of this is done on the servers of our financial partners (Adyen, Younited, Alma, Paypal).
Moreover, our company has been in existence since 2001: few sites can boast of being as transparent.
Topics :ContactPayment
Other frequently asked questions
- At what point is my product reserved?
- Can I get delivery outside of France?
- Can I pick up an order in store?
- Does a company from the European Union have to pay VAT?
- How do cashback offers work?
- How to buy in-store products that are not available online?
- I am a company outside the EU, do I have to pay VAT?
- What are our different delivery options?
- What happens if items are missing from my order?
- What happens when I live in the French overseas territories (DOM-TOM)?
- What happens when I place the same order multiple times?
- What is our in-store sales policy?
- What is the shipping cost?
- Where can I find your terms and conditions of sale?
- Can I have a different delivery address than the billing address?
- Can I pick up an order in store?
- Hamon Law and Right of Withdrawal
- How do I leave a review for a product?
- How does a multi-product shipment work?
- How does a pallet shipment work?
- Lost postal package
- What are our different delivery options?
- What is the shipping cost?
- When will I receive my package?
- Will my order be delivered to my floor?
- Are payments secure?
- Does a company from the European Union have to pay VAT?
- I am a company outside the EU, do I have to pay VAT?
- Payment by bank transfer.
- Payment by credit card and fraud prevention
- What are our bank details?
- What happens when I live in the French overseas territories (DOM-TOM)?
- When will my credit card be charged?
- Where can I find my invoice?